Terms and Conditions

GMi Insurance Services Ltd Terms Of Business

About us

GMi Insurance Services Ltd of 237 Blackfen Road, Blackfen, Sidcup, Kent DA15 8PR is authorised and regulated by the Financial Conduct Authority. Our FCA Firms Registration Number is 308222. Blue City Car Hire Limited is an Appointed Representative of GMi Insurance Services Ltd.  We are permitted to arrange, advise on, deal as an agent of insurers and clients and assist in claims handling with respect to non-investment insurance policies. You can check these details on the FCA Register by visiting the FCA website http://www.fca.gov.uk/register or by contacting the FCA on 0800 111 6768. We are also authorised by the FCA for consumer credit broking.  We act for a number of lenders.


Our service

We will act on your behalf and make a personal recommendation to you based on a personal analysis of the market where possible.  If we are unable to do so, we will inform you accordingly.  In some circumstances, such as where we have the authority to issue an insurer’s documents or settle claims, we may act on behalf of your insurers and other product providers.  You will be suitably informed where we do so.  For Breakdown, GAP and Excess Protect covers, a single carrier is used.  You can request a list of those insurers. Our Uninsured Loss Recovery Scheme is not an insurance product and is therefore not regulated by the FCA.


Your duty of disclosure

Commercial customers: Where we arrange insurance wholly or mainly for purposes related to your trade, business or profession, you have a duty under The Insurance Act 2015 to make a fair representation of the risk. You must disclose every material circumstance which you and/or your senior management and/or anyone responsible for arranging your insurance know or ought to know. Alternatively, you must disclose sufficient information which would put the insurer on notice that it needs to make further enquiries for the purpose of revealing those material circumstances.  You are expected to carry out a reasonable search in order to make a fair representation of the risk and will be deemed to know what should reasonably have been revealed by the search.  Your duty of fair representation applies at the start of the policy, at renewal and when any variation of the policy is arranged. If you fail to make a fair representation, the insurer may refuse to pay your claim or reduce the settlement amount, depending on the circumstances.

Retail Consumers: You must take reasonable care not to make a misrepresentation to the insurer. This means that all the answers you give and statements you make as part of your insurance application, including at renewal and when an amendment to your policy is required, should be honest and accurate. If you deliberately or carelessly misinform the insurers, this could mean that part or all of a claim may not be paid.

How to cancel

You may have a statutory right to cancel this policy within a short period. Please refer to your policy summary or your policy document for further details. If you cancel within the statutory period (where it applies) you will receive a pro rata refund of premium from the insurer. Insurers are also entitled to make an administrative charge and we may keep an amount that reflects the administrative costs of arranging and cancelling the policy.  If you wish to cancel outside this period you may not receive a pro-rata refund of premium. We may also keep an amount that reflects the administrative costs of arranging and cancelling the policy (see tariff of charges).


For commercial customers ie those customers who use their policy in conjunction with a trade or business, this policy can be cancelled at any time by either party in writing by giving 7 days notice. If you wish to give notice of cancellation, please write to us at the above address. If we wish to cancel this policy we shall write to you at the last known address we have for you on our records. We will retain in full any commission we have been paid by the insurer and/or any fees we have charged.

No return of premium will be due in the event that a claim, loss or accident has occurred within the period of insurance.


Protecting your information

We will act as Data Controller in respect of any information you provide to us with regard the provision of an insurance quotation and/or policy. All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request or with your consent in relation to administering your insurance or where we are required by law. Some or all of the information you supply to us in connection with your insurance proposal may be passed to other companies, necessary for the provision of a quotation or cover.  We and these organisations, may use publically available data from a variety of sources such as credit reference agencies when processing your information.  Each of these searches may appear on your credit report, whether or not your application proceeds.  Your data will be held in accordance with the current Data Protection legislation and the General Data Protection Requirements (GDPR).  Please refer to our Privacy Notice for further details, a copy of which is available on request.  If you have any queries, please write to the Proprietor at the above address.

By agreeing to these terms and conditions you agree to these uses of your information.

How to claim

  • In the unfortunate event that you have to make a claim:-
  • For all motor claims, please contact our motor claims management service on 0871 474 8740.
  • For all household and commercial claims, please contact our office on 020 8850 5531 or contact your insurance company direct. You will find their telephone number in your policy documents. 

Fees and charges

  • £15 for mid-term changes, duplicate documents and unpaid cheques
  • £25 for policy cancellations

We reserve the right to charge higher fees that those described, which will be disclosed to you prior to you committing to the insurance contract.

All refunds are made after deduction of any commission earned i.e. on any return premiums that we receive from an insurer, we will retain an amount equivalent to the commission amount that has been clawed back from us by that insurer.

If you pay your premium by instalments we will inform you of any additional fees, charges or interest due as part of your credit arrangement.

Our earnings

When we sell you a policy, the insurer pays us a percentage commission from the total premium.  Occasionally, we may also receive a bonus from an underwriter, although, this is not guaranteed.  You are entitled at any time to request information regarding any commissions which we may have received as a result of placing your insurance business.

Protecting your money

Prior to your premium being forwarded to the insurer, and for your protection, we either hold your money as an agent of the insurer (in which case your policy is treated as being paid for), or we hold it in a client bank account on trust for you.    We may extend credit to other customers from this account and we may transfer your money to another intermediary in some cases.  However your money will be protected at all times because of the requirements of FCA rules.  We also reserve the right to retain interest earned on this account.

By accepting this Terms of Business Agreement, you are giving your consent for us to operate in this way. 

Block transfers
In respect of some classes of insurance we may operate block insurance arrangements to provide competitive terms.  This is where we place all insurances of a certain type with one insurer who can provide particularly competitive terms for all our customers.  On occasions it will be necessary for us to transfer such blocks from one insurer to another where this is beneficial for our clients.

This Terms of Business Agreement constitutes both your acceptance that we may do this and your prior request for us so to do.

Policy terms, conditions and warranties

Please read through all policy terms, conditions and warranties shown on your policy documents. Please ensure you understand them and are able to follow their requirements exactly. If not, please advise us immediately, as a breach of any terms, conditions or warranties may enable your insurer to terminate your policy from the date of that breach, and/or repudiate a claim under your policy.  Our Terms of Business apply in addition to the insurer’s policy terms, conditions, restrictions, exclu­sions and excesses.

Renewal premiums paid by the Insurers’ Direct Debit

In good time before the renewal of your policy, we shall contact you with the renewal premium and terms for the coming year.  If you have not contacted us before the renewal date, we shall renew the policy automatically on your behalf. If you do not wish to renew the policy, please let us know as soon as possible. We would also advise you to cancel your direct debit with your bank prior to renewal date.


It is our intention to provide a high level of service at all times.  However, if you have reason to make a complaint about our service you should contact Mr Gary Gorman, Managing Director at the above address or call 0208 850 5531.  You may be entitled to refer the matter subsequently to the Financial Ombudsman Service.  You can contact the Financial Ombudsman Service on 0800 0 234 567.   Further information is available at http://www.financial-ombudsman.org.uk. If you decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected.

Compensation arrangements

We are covered by the Financial Services Compensation Scheme.  You may be entitled to compensation from the scheme if we cannot meet our obligations.  This depends on the type of business and the circumstances of the claim.  Insurance advising and arranging is covered for 90% of the claim, without any upper limit.  For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, also without any upper limit.  The scheme does not apply to Consumer Credit.  Further information about compensation scheme arrangements is available from the FSCS on 020 7892 7300 or by visiting http://www.fscs.org.uk