Making a claim

Need to make a claim?

Making an insurance claim should be simple and stress-free, especially if you take time to get all the details right.

Need help? Give us a call on 0208 850 5531

Be prepared and keep records 

Be prepared and keep records of everything you need to hand just in case you need to make a claim.

This means keeping PHOTOS AND receipts for the things that are insured and keeping your policy documents somewhere safe.

If you've insured valuable objects it's a good idea to take photographs showing their condition.


Ready to claim?

Then follow our 6 step guide


Having everything to hand makes the whole process go more smoothly.

You’ll need:
- Your policy document
- Photographs of the insured item
- Receipts for anything stolen or damaged
- Reference numbers – for example if you filed a police report.

The next step is to make sure you’re covered for whatever has happened, and then check if there is a procedure you need to follow.
Where possible, obtain a quote for repair (if damaged) or replacement (if lost). You may wish to contact your insurer to find out if there is a list of approved companies for your repair or replacement.
You should always report your claim as quickly as possible, as this will help to reduce claim costs. If you’re claiming for something that has been stolen or vandalised, you should always report the incident to the police before doing anything else.

Be clear about exactly what happened so you can tell your story factually and consistently with no missing details or exaggeration. It’s often best to write it down.

Make sure you know:

- Times, dates & Locations
- Exactly what happened
- Details of everyone involved (the other party in a car crash etc).
- Details of any witnesses

Always call your broker if you need any assistance as they will have full details of your policy and procedures.

Making a claim couldn't be easier.

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