Making an insurance claim should be simple and stress-free, especially if you take time to get all the details right.
Need help? Give us a call on 0208 850 5531
Be prepared and keep records
Be prepared and keep records of everything you need to hand just in case you need to make a claim.
This means keeping PHOTOS AND receipts for the things that are insured and keeping your policy documents somewhere safe.
If you've insured valuable objects it's a good idea to take photographs showing their condition.
Then follow our 6 step guide
Having everything to hand makes the whole process go more smoothly.
- Your policy document
- Photographs of the insured item
- Receipts for anything stolen or damaged
- Reference numbers – for example if you filed a police report.
Be clear about exactly what happened so you can tell your story factually and consistently with no missing details or exaggeration. It’s often best to write it down.
Make sure you know:
- Times, dates & Locations
- Exactly what happened
- Details of everyone involved (the other party in a car crash etc).
- Details of any witnesses
The current situation with our office and the coronavirus:
We would like to reassure all of our customers that our staff are at present continuing to work from our office and also from home where possible. However, in order to try our best to keep our staff and customers as safe as possible, we have taken the decision to operate from our office via email and/or telephone calls only ie there will currently be no face to face meetings with our customers for the time being. This was a decision that was not taken lightly but we are sure that you will fully understand that we have had to do this as a precaution and for everyone’s protection. Therefore, for the time being, please can you deal with our office via email and / or telephone only. We are doing our upmost to keep everything operating as smoothly as possible and remain committed to providing you with a professional and friendly service. We hope that we can all get through these challenging times safely together – Thank you.